Posts tagged: travel delay

General Strike in Spain called for 29 March

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By , March 23, 2012 1:09 pm
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The two largest trades unions in Spain have called a general strike for Thursday 29 March. The strike is expected to affect public transport within Spain and also impact services at Spanish airports. Public demonstrations are also expected to be held in city centres which could affect local services.

Read our article for more information about how travel insurance can provide cover for travel delays due to strike.

The Foreign and Commonwealth are advising UK nationals who may be in Spain at this time to check local information for transport delays and allow extra time for transfers to and from the airport.

If you are concerned about flight delays into and out of Spain you should contact your airline or tour operator for the latest information.

You can also check the latest flight information for Europe by following Eurocontrol on Twitter.

If your holiday is affected by the strikes in Spain, your travel insurance should be provide cover for travel delays due to strike action, so long as you booked your holiday and bought your travel insurance before the strike dates were announced.

For information on how travel insurance can provide help if your flight or travel plans are affected by strikes or industrial action read our article:

Delays due to strikes: Travel insurance cover & your rights

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Flight delays, high winds, your rights and travel insurance

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By , January 5, 2012 10:29 am
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Post summary: Under EU law you have certain rights if your flight is delayed due to bad weather. Your travel insurance can also help when your flight is delayed.

Strong winds are causing disruption again at ports and airports across the UK for the second time this week and the third time in less than a month.

As we are in the midst of winter, it’s hardly surprising that we are getting bad weather, last winter it was freezing conditions and heavy snow, this year its high winds that are causing disruption to flights and other forms of travel.

What are your rights if your flight is delayed due to bad weather?

If you’re flight is delayed or cancelled due to bad weather, under EU regulations, your airline has a duty to look after you, by providing refreshments and accommodation where necessary, depending on the length of the delay. For more information about EU regulations on flight delays and cancellations visit: UK European Consumer Centre

How can travel insurance help for flight delay?

Most travel insurance policies have cover for Travel Delay which will pay you a benefit if your outbound flight from the UK or your return flight into the UK is delayed due to
bad weather, such as the high winds we have seen over the last few days.

Usually, if your flight is delayed by more than 12 or 24 hours, check your travel insurance policy wording for details, you will be entitled to claim a fixed benefit. This
travel delay benefit is designed to help you cover the cost of extra, unexpected expenses, such as food and drink, whilst you are waiting at the airport.

If your outbound flight is delayed by more than 24 hours, you may also have the option under your travel insurance policy to ‘abandon’ your holiday and make a claim for the cost of the holiday, up to the limit stated in the Cancellation section of your travel insurance policy.

For your travel insurance claim to be successful you will generally need to have checked in for your flight at the airport, this shows that you fully intended to travel, and you
must obtain a letter from your airline which confirms the length of the delay and the reason for it.

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Flight delays: Punctuality of flights from UK airports improve year on year

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By , December 23, 2011 12:42 pm
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Summary: Great news for passengers, flight delays are decreasing, but if you do experience a delay, what are your rights and how can travel insurance help.

Flight delays from UK airports reduced across the peak summer period this year, latest figures from the CAA (Civil Aviation Authority) show that flight punctuality has improved year on year.

From July to September 2011, 79% of scheduled flights were on-time, compared to 72% for the same period on 2010. The most significant improvements were seen on scheduled flights from Stansted, Gatwick and Luton.

Punctuality on charter flights improved across the board, 73% of charter flights were on-time compared to just 62% for the same period of 2010. On-time is defined as arriving or departing early or up to 15 minutes late.

This increase in flight punctuality is great news for travellers; let’s hope it continues to improve in to the 2012.

These figures from the CAA show that the majority of flights leave on time, or with a small delay, which is great news, but what if you do experience a long flight delay, where do you go for help?

Under EU regulations, if you experience a long flight delay, your airline has a duty to look after you by providing refreshments and accommodation if necessary. If the delay is more than 5 hours and you decide not to continue your journey you are entitled to a refund of your ticket cost.

For more information about your rights as an air passenger visit:

http://ec.europa.eu/transport/passenger-rights/en/index.html

Travel insurance and flight delays

Cover for flight delay is generally included under the Travel Delay and Abandonment Section of a travel insurance policy.

This section of your travel insurance provides a benefit if your outbound or inbound international journey is delayed, due to various reasons such as strikes and industrial action, adverse weather and mechanical breakdown. The causes of delay that you are covered for may vary from policy to policy check read the terms and conditions to find out what you have cover for.

Travel delay cover provides a fixed benefit, designed to cover the cost of additional expenses such as food and drink whilst you wait at the airport, it can be anything from £10 to £50, for every 12 or 24 hours that you are delayed.

If you are delayed by more than 24 hours most travel insurance policies also give you the option to abandon your holiday and make a claim for any unrecoverable costs up to the amount specified in the Cancellation section of the policy.

Check the terms and conditions of your travel insurance policy for more details – You usually have to have checked in for your flight in order to make a claim, and you will need to get a letter from your airline confirming the delay.

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