Flight delays: Punctuality of flights from UK airports improve year on year

By , December 23, 2011 12:42 pm
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Summary: Great news for passengers, flight delays are decreasing, but if you do experience a delay, what are your rights and how can travel insurance help.

Flight delays from UK airports reduced across the peak summer period this year, latest figures from the CAA (Civil Aviation Authority) show that flight punctuality has improved year on year.

From July to September 2011, 79% of scheduled flights were on-time, compared to 72% for the same period on 2010. The most significant improvements were seen on scheduled flights from Stansted, Gatwick and Luton.

Punctuality on charter flights improved across the board, 73% of charter flights were on-time compared to just 62% for the same period of 2010. On-time is defined as arriving or departing early or up to 15 minutes late.

This increase in flight punctuality is great news for travellers; let’s hope it continues to improve in to the 2012.

These figures from the CAA show that the majority of flights leave on time, or with a small delay, which is great news, but what if you do experience a long flight delay, where do you go for help?

Under EU regulations, if you experience a long flight delay, your airline has a duty to look after you by providing refreshments and accommodation if necessary. If the delay is more than 5 hours and you decide not to continue your journey you are entitled to a refund of your ticket cost.

For more information about your rights as an air passenger visit:


Travel insurance and flight delays

Cover for flight delay is generally included under the Travel Delay and Abandonment Section of a travel insurance policy.

This section of your travel insurance provides a benefit if your outbound or inbound international journey is delayed, due to various reasons such as strikes and industrial action, adverse weather and mechanical breakdown. The causes of delay that you are covered for may vary from policy to policy check read the terms and conditions to find out what you have cover for.

Travel delay cover provides a fixed benefit, designed to cover the cost of additional expenses such as food and drink whilst you wait at the airport, it can be anything from £10 to £50, for every 12 or 24 hours that you are delayed.

If you are delayed by more than 24 hours most travel insurance policies also give you the option to abandon your holiday and make a claim for any unrecoverable costs up to the amount specified in the Cancellation section of the policy.

Check the terms and conditions of your travel insurance policy for more details – You usually have to have checked in for your flight in order to make a claim, and you will need to get a letter from your airline confirming the delay.

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